Safe Play Commitment

Responsible Gaming at ab99999

ab99999 is committed to providing a safe, fair, and enjoyable gambling environment for every player in Bangladesh. Our responsible gaming programme gives you the tools, resources, and support you need to keep your play under control — at all times.

18+ Only Self-Exclusion Available Deposit Limits Session Time-Outs 24/7 Support

Core Protections

Six Pillars of Safe Play at ab99999

Strict 18+ Policy

ab99999 is an adult-only platform. All players must be 18 years or older to register and play. Age is verified against your Bangladesh National ID (NID) card during the KYC process.

Deposit Limit Controls

Set daily, weekly, or monthly deposit limits directly from your account dashboard. Once a limit is active, it cannot be increased until a mandatory 24-hour cooling-off period has passed.

Session Time-Out

Take a short break with our session time-out feature. Choose a break period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in or place bets on ab99999.

Self-Exclusion

For players who need a longer break, self-exclusion allows you to close your ab99999 account for a period of 6 months, 1 year, 3 years, or permanently. All bonuses and promotional communications are suspended during exclusion.

Reality Check Reminders

Enable session reality checks to receive on-screen reminders at intervals of your choice — every 30, 60, or 90 minutes — showing how long you have been playing and your net session result.

Dedicated Support Team

Our trained support team is available 24 hours a day, 7 days a week to assist any player who feels their gambling may be becoming a problem. Contact us at any time via live chat or at support@ab99999.

Our Commitment to Safe Play

At ab99999, we believe that gambling should always be an enjoyable leisure activity — never a source of financial stress, emotional harm, or personal hardship. Our responsible gaming programme is built on this foundation, and it underpins every aspect of how we operate our platform for players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.

We recognise that the vast majority of our players engage with ab99999's casino games, live cricket betting, and slots offerings in a healthy and controlled way. However, we also acknowledge that for a small number of individuals, gambling can develop into a problem that affects their daily life, relationships, and financial wellbeing. We take that reality seriously, and it is why we have invested in a comprehensive suite of responsible gaming tools and support pathways that are available to every registered player.

Our responsible gaming commitment covers three core areas:

  • Prevention: Age verification, account registration controls, and proactive communication about responsible play.
  • Player Empowerment: Self-administered tools including deposit limits, loss limits, wager limits, session time-outs, and self-exclusion that every player can activate independently without needing to contact support.
  • Intervention & Support: Trained support staff, referrals to professional counselling resources, and account monitoring protocols designed to identify and act on signs of problem gambling behaviour early.

ab99999 does not treat responsible gaming as a compliance checkbox. It is an ongoing commitment that we review and strengthen regularly. We do not market to self-excluded players, we do not target vulnerable individuals with promotional communications, and we do not permit gambling advertising that is likely to appeal to minors.

All responsible gaming tools at ab99999 are free to use and available immediately from within your account settings. No fees, no waiting periods for activating restrictions — only a mandatory cooling-off period before increasing limits, to protect you from impulsive decisions.

18+ Age Restriction

ab99999 strictly enforces an 18+ minimum age requirement for all players. This is a non-negotiable policy. No person under the age of 18 years is permitted to register, deposit, wager, or receive winnings on the ab99999 platform under any circumstances.

Age Verification Process

To ensure full compliance with our 18+ policy, ab99999 requires all players to complete a Know Your Customer (KYC) verification process before their first withdrawal can be processed. As part of KYC, players must submit a valid Bangladesh National ID (NID) card showing their date of birth. Any account where the date of birth cannot be verified, or where the verified age is under 18, will be permanently closed and all associated funds will be withheld pending review.

Protecting Minors from Underage Access

If you share a computer, tablet, or mobile device with family members — including children or teenagers — we strongly recommend taking the following precautions to prevent underage access to the ab99999 platform:

  • Never save your ab99999 login credentials in your browser's auto-fill or password manager on shared devices.
  • Always log out of your ab99999 account when you are not actively using it, especially on shared or family devices.
  • Install parental control and internet filtering software on devices that children use. Reputable options include Net Nanny, Bark, and Google Family Link.
  • Keep your bKash, Nagad, Rocket, or Upay mobile wallet credentials private so minors cannot fund an account.
Underage Gambling is Illegal and Harmful. If you suspect that a minor has accessed ab99999 using your account or another account, please contact us immediately at support@ab99999. We will investigate and take appropriate action, including account closure, without delay.

Responsible Gaming Tools

ab99999 provides a full suite of player-controlled responsible gaming tools accessible directly from your account dashboard under Settings > Responsible Gaming. All restriction tools take effect immediately upon activation. Only limit-increase requests carry a mandatory waiting period.

Deposit Limits
Set a maximum deposit amount per day, week, or month in Bangladeshi Taka (৳). Limit reductions apply instantly; increases require a 24-hour cooling-off period.
Loss Limits
Cap the total amount you can lose within a defined period. Once your loss limit is reached, you will be unable to place further bets until the period resets.
Wager Limits
Set a maximum total wager amount per day, week, or month across all games — including slots, live casino, and cricket betting markets.
Session Time Limits
Set a maximum continuous session duration. When your time limit is reached, you will receive an on-screen warning and be logged out automatically.
Cooling-Off Period
Take a structured break of 24 hours, 48 hours, 7 days, or 30 days. During this period, your account remains open but you cannot log in, deposit, or wager.
Self-Exclusion
Permanently or temporarily suspend your ab99999 account for 6 months, 1 year, 3 years, or indefinitely. See Section 6 for full details.
Reality Check Reminders
Receive an on-screen pop-up at chosen intervals (30, 60, or 90 minutes) showing your session duration, total wagered, and net result for the session.
Promotional Opt-Out
Opt out of all bonus offers, promotional emails, and marketing SMS at any time from your notification preferences — or contact support to apply it immediately.

How to Activate a Responsible Gaming Tool

  1. Log in to your ab99999 account and navigate to Settings in the top-right account menu.
  2. Select Responsible Gaming from the settings sidebar.
  3. Choose the tool you wish to activate — Deposit Limit, Loss Limit, Wager Limit, Session Limit, Cooling-Off, or Self-Exclusion.
  4. Enter your desired limit value or select your exclusion period from the available options.
  5. Confirm your selection. Restrictions and cooling-off periods take effect immediately. A confirmation will be sent to your registered email address.
  6. If you need assistance at any step, contact our support team via live chat or at support@ab99999 and we will apply any restriction on your behalf within minutes.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, education, background, or how long they have been playing. It often develops gradually, and many people do not recognise the signs in themselves until the problem has already had a significant impact on their finances, relationships, or mental health. Knowing the warning signs is the first step toward getting help.

Common Warning Signs to Watch For

  • Spending more money on gambling than you originally intended, or more than you can comfortably afford.
  • Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
  • Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut down.
  • Gambling to escape from stress, anxiety, loneliness, or personal problems rather than for entertainment.
  • Neglecting work, family responsibilities, studies, or personal health because of the time spent gambling.
  • Borrowing money from friends, family, or financial institutions in order to fund gambling activity.
  • Lying to friends or family members about how much time or money you are spending on gambling.
  • Failed attempts to control, cut back, or stop gambling on your own.
  • Prioritising gambling over meals, sleep, or important life events.
  • Feeling guilt or shame after a gambling session but returning to gamble again shortly after.
Important: Experiencing one or more of these signs does not mean you are beyond help. Many people successfully address problem gambling with the right support and tools. The sooner you reach out, the easier it is to regain control. ab99999 is here to help — contact us at support@ab99999 or use one of the external support resources listed in Section 7.

Self-Assessment Checklist

The following checklist is designed to help you reflect honestly on your gambling habits. Read each question carefully and consider whether it applies to your recent gambling behaviour. This checklist is for personal reflection only — it is not a clinical diagnostic tool. If you answer "yes" to three or more of these questions, we strongly encourage you to speak with a professional counsellor or contact our support team.

Gambling Habits Self-Assessment

Reflect honestly on the past 30 days of your gambling activity.

1 Have you gambled with money that was set aside for essential expenses such as rent, food, school fees, or utility bills?
2 Have you ever felt the need to gamble with larger amounts of money in order to experience the same level of excitement?
3 Have you made multiple unsuccessful attempts to cut down on your gambling or stop altogether?
4 Have you found yourself thinking about gambling frequently — planning your next session, reliving past wins, or calculating how to recoup losses?
5 Have you gambled as a way of dealing with stress, depression, anxiety, or other difficult feelings?
6 After losing money, have you returned to gamble again on the same day or the following day in an attempt to win it back?
7 Have you concealed your gambling activity or the amounts you have spent from family members, a partner, or close friends?
8 Have you borrowed money, sold personal possessions, or taken out a loan in order to finance your gambling?
9 Has gambling caused you to miss work, school, family obligations, or important social events?
10 Have family members, friends, or colleagues expressed concern about your gambling habits?
If you answered "yes" to three or more questions, consider activating the self-exclusion tool in your account settings, or contact our support team at support@ab99999. You can also reach out to the external support organisations listed in Section 7. Seeking help is a sign of strength, not weakness.

Self-Exclusion Programme

Self-exclusion is a formal agreement between you and ab99999 in which you voluntarily request to be barred from accessing your account and using our platform for a defined period. It is the most comprehensive responsible gaming tool available and is recommended for any player who feels that their gambling is becoming difficult to control.

Self-Exclusion Periods Available

  • 6 Months: A medium-term break that gives you time to reset habits and seek support if needed.
  • 1 Year: A longer-term exclusion suitable for players experiencing more serious difficulties.
  • 3 Years: An extended exclusion for players who need significant time away from gambling.
  • Permanent / Indefinite: A lifelong exclusion that cannot be reversed. This option is strongly recommended for players who have identified gambling as a significant ongoing problem in their life.

What Happens During Self-Exclusion

  • Your ab99999 account is immediately suspended. You will not be able to log in, deposit, or wager.
  • Any pending bonuses, promotions, or loyalty points are cancelled and forfeited.
  • All marketing communications — including promotional emails and SMS messages — are stopped immediately.
  • Any account balance at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay) after identity verification.
  • You will not be able to register a new ab99999 account during your exclusion period.

How to Self-Exclude

  1. Log in to your ab99999 account and go to Settings > Responsible Gaming > Self-Exclusion.
  2. Select your desired exclusion period from the options: 6 months, 1 year, 3 years, or permanent.
  3. Confirm your decision. Self-exclusion takes effect immediately upon confirmation.
  4. Alternatively, contact our support team directly at support@ab99999 and request self-exclusion. Our team will apply it to your account within one hour of receiving a valid request.
Permanent Self-Exclusion Cannot Be Reversed. If you select permanent self-exclusion, your account will be closed indefinitely and you will not be able to request reinstatement. Please consider this option carefully. For temporary exclusions (6 months, 1 year, 3 years), reinstatement requires you to submit a written request to support@ab99999 and complete a 7-day cooling-off review period after the exclusion term has ended.

Support Resources

If you feel that gambling is negatively affecting your life or the lives of those around you, professional help is available. The following organisations provide free, confidential counselling and support for individuals experiencing problem gambling or gambling-related harm. We encourage any player who needs help to reach out to these services.

Kaan Pete Roi (Bangladesh)
Bangladesh's leading emotional support and mental health helpline. Trained counsellors are available to provide confidential support for individuals experiencing gambling-related stress, anxiety, or financial difficulties.
Contact details available via the Kaan Pete Roi organisation directly.
National Mental Health Institute (NIMH), Dhaka
Bangladesh's primary psychiatric institution, offering professional mental health assessment and treatment. Problem gambling with a mental health component can be assessed and treated through NIMH's outpatient services.
Located in Sher-E-Bangla Nagar, Dhaka. Contact via the NIMH institution directly.
Gamblers Anonymous International
A worldwide fellowship of individuals who share their experience, strength, and hope to recover from problem gambling. Online meetings are accessible to participants from Bangladesh and all other countries.
Meetings and resources available at the Gamblers Anonymous international website.
GamCare (International)
GamCare offers free information, advice, and practical support for anyone affected by problem gambling. Their online chat and forum resources are available internationally, including to players in Bangladesh.
Resources available via the GamCare organisation directly.
Reaching out for help is always the right decision. All of the above organisations offer free, non-judgmental, and confidential support. You do not need to be in a crisis to contact them — early support is often the most effective. ab99999 can also help refer you to appropriate resources; contact support@ab99999 for assistance.

Contacting ab99999 Support

Our dedicated support team is trained to handle responsible gaming enquiries with sensitivity, confidentiality, and urgency. If you are concerned about your gambling habits, or if you simply want to activate a limit or exclusion without navigating the account settings yourself, our team is here to help around the clock.

How to Reach Us

  • Live Chat: Available 24/7 directly from your ab99999 account dashboard. Our support agents typically respond within 60 seconds during peak hours.
  • Email: Send your responsible gaming request to support@ab99999. We aim to respond to all responsible gaming emails within 2 hours, and within 30 minutes for urgent self-exclusion requests.

What to Say When You Contact Us

You do not need to provide extensive explanation. Simply tell our support team one of the following:

  • "I would like to set a deposit limit on my account."
  • "I would like to take a cooling-off break for [period]."
  • "I would like to self-exclude my account."
  • "I am concerned about my gambling and would like to speak with someone."

Our team will take immediate action without requiring you to justify your decision. All responsible gaming requests are treated with complete confidentiality and are never shared with third parties for marketing purposes.

ab99999 treats every responsible gaming request as a priority. Whether you want to set a small deposit limit or permanently close your account, our support team will process your request quickly, professionally, and without judgment. Your wellbeing always comes first.

Safe Gambling Reminders

  • Only gamble with money you can afford to lose — never with funds reserved for essential living expenses.
  • Set a budget before you start each session and stick to it, even if you are on a winning streak.
  • Take regular breaks. Our reality check feature can help you keep track of time spent playing.
  • Never chase losses. Every game outcome on ab99999 is determined by a certified random number generator — past results have no influence on future results.
  • Gambling should be entertainment, not a source of income. Treat any winnings as a bonus, not an expectation.
  • Keep gambling in balance with other leisure activities and social connections in your life.
  • If gambling stops being fun, stop playing and reach out for support.
18+ Only. ab99999 is strictly for adults aged 18 and above. Underage gambling is illegal and harmful. Please gamble responsibly.

Play Responsibly

Ready to Play? Keep It Safe and Enjoyable

ab99999 offers world-class cricket betting, premium slots, and live casino games — all within a responsible gaming framework designed to keep your play fun, controlled, and secure. Explore our platform with confidence.

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